Terms of service

Refund Policy

You may return your order within 30 days of receiving your parcel.

To be eligible for a return or refund, items must:

  • Be unused

  • Be in their original packaging

  • Show no signs of wear or damage

To initiate a return, please contact our customer service team at
contact@elizaschoice.com

We will provide you with the return form and the return address.

Damaged Parcel

If your parcel arrives damaged, please take clear photos of the parcel and its contents immediately upon receipt.

Send the photos along with your order number to:
contact@elizaschoice.com

Please note that damage claims must be submitted within 24 hours of delivery. Claims made after this period may not be accepted.

Refunds

Once we receive and inspect your returned items, we will notify you by email whether your refund has been approved.

If approved, the refund will be processed within 14 days using the same payment method you used for your purchase.

If your refund is delayed, please first contact your bank or payment provider. If the issue is not on their side, please contact us at:
contact@elizaschoice.com

Customer Service Email:
contact@elizaschoice.com

Si vous le souhaitez, je peux également :

  • l’adapter strictement au droit de rétractation UE (14 jours légaux),

  • le reformuler pour un ton plus juridique ou plus commercial,

  • l’optimiser pour Shopify / pages légales.


a corriger et controler l'aspect legal,

Ci-dessous figure une version juridiquement sécurisée et corrigée de votre Refund & Return Policy, conforme aux exigences UE (Directive 2011/83/EU) et UK (Consumer Contracts Regulations 2013), adaptée à un site e-commerce comme Eliza’s Choice.

Cette version :

  • distingue clairement droit légal de rétractation (14 jours) et politique commerciale étendue (30 jours)

  • précise les exceptions légales (articles d’hygiène/compression)

  • sécurise les délais, modalités et responsabilités

  • corrige toute ambiguïté juridique

Refund & Return Policy

1. Legal Right of Withdrawal (EU & UK Consumers)

In accordance with applicable consumer protection laws, you have the legal right to withdraw from your purchase within 14 days from the day you receive your order, without providing any reason.

To exercise your right of withdrawal, you must notify us of your decision by email at:
contact@elizaschoice.com

You may use a clear statement by email. We will then provide you with return instructions.

2. Extended Return Policy (30 Days)

In addition to your statutory right of withdrawal, Eliza’s Choice offers a 30-day return policy from the date of delivery.

To be eligible for a return or refund, the following conditions must be met:

  • Items must be unused and unworn

  • Items must be in their original packaging

  • Items must be in a resalable condition

  • All labels, seals, and hygiene protections must be intact

3. Hygiene & Health-Related Products – Exclusion

For health, hygiene, and intimate items, including but not limited to:

  • Compression stockings

  • Compression socks

  • Leggings or garments worn directly against the skin

Returns are not accepted if the item has been:

  • Worn

  • Washed

  • Opened where a hygiene seal has been removed

This exclusion is permitted under Article 16(e) of Directive 2011/83/EU and corresponding UK regulations.

4. Return Procedure

To initiate a return, please contact our customer service at:
contact@elizaschoice.com

We will provide:

  • The return form

  • The return address

⚠️ Returns sent without prior authorization may not be accepted.

Unless the return is due to our error or a defective product, return shipping costs are the responsibility of the customer.

5. Damaged or Defective Items

If your parcel arrives damaged or defective:

  • Take clear photos of the parcel and contents immediately

  • Send the photos along with your order number to:
    contact@elizaschoice.com

Claims must be submitted within 24 hours of delivery.
Claims submitted after this period may be refused.

6. Refunds

Once we receive and inspect the returned items, we will notify you by email of the approval or rejection of your refund.

If approved:

  • Refunds will be issued within 14 days

  • Refunds will be made using the original payment method

  • Original shipping fees are non-refundable, unless required by law or in case of defective goods

7. Late or Missing Refunds

If you have not received your refund:

  1. Check with your bank or payment provider

  2. Processing times may vary depending on the provider

If the issue persists, contact us at:
contact@elizaschoice.com

8. Contact Information

Eliza’s Choice – Customer Service
Email: contact@elizaschoice.com